Kelsey was awesome! Had a great test drive, she explained so much! Ann was great at helping me understand the financial side and warranty information. And I always love dealing with Shane! He’s very understanding and helped me out in my situation. Thanks to everyone!
My salesman was very informative, prompt and willing to go the extra mile to ensure I had the things that are most important to me. Great Job Darren, again Thank You!
My wife and I had a very enjoyable time ordering and taking delivery of our new car. The sales staff, service department and the management looked after us wonderfully. We are almost at the 1 month of ownership and still find the car a thrill to go for a spin. This is our first Ford car, it won’t be our last. Thank You for taking such go care of us.
This us the first new vehicle I have ever purchased, the experience was stress free, sales staff and manager made sure we did not feel pressured and helped us to buy a beautiful gird f150, gave already recommended them to several people
Denham Ford have provided us with excellent service since 2012 and are always very professional and courteous, and the recent experience was no different. Everything was explained about the new vehicle, questions were encouraged and welcomed, and everyone went over and above to be sure we understood all the necessary information. Denham Ford have continued to be extremely supportive of our organization – East Kootenay Supported Child development program under Community Connections Society (non-profit) – since 2012. They have given us financial support in a variety of ways over the years which has been greatly appreciated and is very significant for our program. I would like to particularly acknowledge Rene Kowalchuk, General Manager for his professional, friendly and caring manner, his genuine care about our program and what we do, his ongoing financial support and his obvious commitment as team leader of Denham Ford. I would also like to acknowledge Anne Hoodicoff, Finance Manager, who was very professional, helpful and a pleasure to work with, as well as Darren Mackenzie who carefully explained all the details related to the operation of the new vehicle and patiently responded to our many questions.
Brent Caldwell was our salesman. He was very helpful in ordering our custom Explorer in a prompt and professional manner. He was also very quick to respond to questions and would check into things in a timely manner. Gord was amazing…he was organized and so efficient at the introduction to my new Explorer. He was very helpful and showed that he sincerely cared that you were happy and satisfied with all components of the sale to driving it off the lot. I really appreciated all the assistance. Thank you.
I enquired about changing my lease vehicle, Rene got back to me quickly with options and as my Escape was in for a service I went to see him. I had also spoken with Gord, one of the salesman on a previous service trip. Upon going to the showroom, I spotted the Explorer, it was not the vehicle I was looking for but it was a great looking car and had all the room and extras I needed, it was also cheaper that the Edge Sport I was looking at. Gord let me have a drive of their demonstrator and when I went back to the dealership, the figures for this vehicle were ready. We arranged for Stacey to do the paperwork and I collected the car the following day. Everything was smooth and quick as it always does Can’t think of a way to improve the experience.
I have purchased several vehicles from Brent Caldwell and his sales team at Denham Ford. Every experience there is better than the last. I am always very warmly welcomed in the doors of Denham Ford Cranbrook. My buying experience is always filled with an abundance of generosity, knowledge of the product I am interested in, honesty and genuine interest in my needs and wants. Looking forward to continued future business with everyone at Denham Ford Cranbrook.
Best experience purchasing a new vehicle the staff did everything in their power to make the delivery location and paperwork work for our busy work schedule never been happier with customer service in a long time truly amazing and would highly recommend dealing with the staff at denham for for purchasing a new vehicle !!!
I appreciated the fact that Gord (our sales guy) took the time to ensure I understood all aspects of the purchase, and taking ownership of a vehicle from Ford. I had many questions and concerns and he answered them all for me. I was never a ford owner before but because Gord made it painless to understand the ins and outs of my contract and ownership of this vehicle I can now say I am a proud owner of a Ford!
Gord was very very helpful in finding the exact truck that I was looking for and I was in shock when they said they would bring it in from Calgary, and they had it in the next morning!
I was really nervous about buying a new vehicle and thought that there was no way that it could be an enjoyable experience. Well I have to say that I was wrong and that I couldn’t be more impressed with how everything went and how I was treated. My biggest concern was that I wasn’t going to get the best deal that I could and there would be lots of pressure from the salesman. There wasn’t any of the pressure and back and forth dealings that I was afraid. I know where I’ll be going back to when we look for a new car for the wife.
From the guys at the service desk to my mechanic, Shawn I couldn’t ask for better guys to deal with. They give it the best in service and attitude.
The service guys at Denham go above and beyond! They are friendly and knowledgeable! I drive 2 hours (past other ford dealers) to have my car serviced there. These guys are ALWAYS pleasant and I never have to worry about my car when it’s in their hands!!! Kudos to you!! Denham Ford ROCKS!!!!
Rene and the staff went above and beyond…I’m a return customer and will continue doing business with them 😄
The service department is excellent. Customer service and work done on our vehicles is always top notch!
Not sure how you can improve as i think you have it down cold! Denham has given me the best service from day of purchase to all my service appointments. Thanks so much!
Everything is always smooth sailing with this team! From rubber stoppers on the doors, the wheels, mechanical, smiles, high fives! this team does it all above and beyond! thanks!! Keep it up
Glenn is very good at his job and provides excellent customer service. Judy is the hardest working customer service transportation provider out of any dealership I’ve been at. Denham Ford has a great team of people and sets the bar for other dealerships
Rene, Stacey and Simon were all excellent. Having worked for Ford Motor Company of Great Britain and as a product and sales trainer, my experience of buying vehicles has not always been great, but this was. Thank you. See you in 4 years for my next one.
We were very satisfied with Shane and will be looking into buying brand new again in four years time. Love the truck the comfort. I needed seatbelt extenders and the dealer ordered them for me at no charge they made a great difference in comfort for me. Thank you Ford you have a loyal customer. We have owned Ford’s before but from a different dealer and were not satisfied with their service at all. I paid to have work done and they said it was done but when taken to another garage they said the work had not been done so had to pay twice for the work. I am completely satisfied with Denham Ford in Cranbrook and will deal only with them in the future. Great job guys!!!
Mr. & Mrs. Despres
Our experience with your dealership was great. I appreciated the fact that you were willing to deliver the vehicle to us up in Fort St John. Although we decided not to get a vehicle right now, we will get one in the next few years. I will absolutely check back with you guys and see what you have to offer. Thank you very much for all of your hard work and dedication!
Melissa and Shawn
Fort St. John B.C.
We’ve just received delivery on the Edge. It is in beautiful condition, just as you said it would be. Buying a vehicle over the Internet and telephone can be a risky prospect, but you and the staff at Denham Ford BC have made it a pleasure. The transaction went smoothly, the vehicle was delivered on time with all the proper paperwork, and in the condition you described.
Thank you for your help in purchasing our new vehicle,
We would like to thank you for your honesty and great service. We are very happy with our new truck.
Forrest and Renee Estby
I wanted to thank you for the very pleasant purchasing experience with our 2009 Taurus X. On delivery the car was just as you described. You certainly went the extra mile to make us feel comfortable with a long distance purchase!
Dear Paul, Rene and the family at Denham Ford;
Who would have thought a plane ride, a car purchase, and a 10 hour drive home in December could possibly be a cheaper, and easier going experience than buying a car locally.
I was not enjoying the pressure, or the prices I was getting from many of the car lots in my area, and was getting so frustrated that I kept putting it off. So, I was definitely cautious when I came across Denham’s website and saw the vehicle I wanted, fully loaded, and much cheaper than on the Island and Mainland… and my favourite part, no pressure from you guys to buy it right now!
It was worth the flight out, and the sweet ride home through absolutely beautiful country… only regret is that we didn’t use some of the money saved for a day of skiing while we were in the area.
Thanks again guys. Now I won’t be dreading my next vehicle purchase… I have you bookmarked.
All the best;
Just wanted to say thanks to you Rene, and Jason for making buying my vehicle effortless and pleasent for a change.Ive bought many vehicles over the years and this was the fastest and easiest purchase of them yet.Buying a vehicle out of town was a concern for me but it turned out really we’ll .Its good to also see the continued service after the purchase, and I will be sure to tell friends and co-workers to check you guys out in the future.
Greg – Grande Prairie,AB
Dear Rob and Rene:
Thank you so much for your help with the purchase of my new-to-me 2009 Ford F-150. I was a little apprehensive about buying the truck sight-unseen, but after talking with Rob about the truck I felt much better. You both are very knowledgeable about the vehicles you sell. You answered every question I had easily. I appreciated your patience with my myriad of questions. You were very supportive through the whole process. Everything that you said you would do was done correctly and promptly. I think you went beyond my expectations to make sure that everything involved with the purchase went smoothly. Having the truck delivered from your lot in Cranbrook to my place in Kelowna was a good choice. Ken, your driver, took very good care of my truck and delivered it on time. I would recommend buying a vehicle from Denham Ford to anyone.
I must firstly apologize for the long delay in getting back to you, but this is a quick note to say how much I appreciated your help with my recent purchase of my new F150 truck. I do not respond well to pushy sales people and must say that your low key approach to selling was very refreashing. Your product knowledge and patience was impressive as you know it took a while for m e to decide as I compared other manufacturer’s products to the F150. In the end the F150 outshone them all by far and your willingness to go along with the process,and in fact encouragement to do so,was a pleasant surprise. In addition I very much appreciated the fact that you went above and beyond he call of duty to find a buyer for my old F150. All in all I must say that I was apprehensive about going thru the buying process again but you made it a pleasure,so again,thank you very much for your high level of professionalism and assistance.
Ken Ettie Cranbrook
P.S. I am still enjoying my new truck and the many useful features that have been thoughtfully incorporated into it as well as veast amount of very useable space in the rear passenger area including the genuinely full width,flat floor. Just awesome.